OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
62 ratings and 39 comments received in the last 90 days.
07 June 2022
Kerr was an excellent salesman, kept me up to date during the purchase process and ordering.
06 June 2022
First class service
05 June 2022
All very attentive and excellent at keeping in touch even when I was on holiday.
03 June 2022
I was kept informed throughout the process from placing my order to receiving my car, the sales team kept in regular contact with me to keep me updated which was extremely helpful. Any questions I had were answered swiftly and in detail.
02 June 2022
Kept up to date with progress of car and followed up on every question asked
31 May 2022
Holly Boag was extremely knowledgeable friendly and helpful with excellent communication skills, extremely good customer service. Definitely 11 out of 10!
30 May 2022
Great service. Very friendly staff at dealership
15 May 2022
Again, the customer care from Graeme Carstairs was perfect by way of keeping me informed every step of the way - I felt that my needs were understood and my requirements met. The centre was also family friendly which is a big tick in the box as well!
09 May 2022
Great experience!
16 June 2022
It is always a high standard ver
13 June 2022
A nice showroom with friendly staff
03 June 2022
No problems
31 May 2022
Superb service.
28 May 2022
Great set up; so helpful
16 May 2022
Great service great experience
15 May 2022
Always fantastic service at Grassicks from Graeme C and the team.
15 May 2022
Kept up to date on what was happening and needed to be done. Very happy that my car was collected and delivered after service .
13 May 2022
Problem with car sorted and is now running efficiently again.
09 May 2022
Most companies talk a good service and rarely deliver. Your garage was brilliant and so unusual to be treated well by staff who all knew their roles and performed professionally.
10 June 2022
5*