OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
88 ratings and 64 comments received in the last 90 days.
03 October 2025
Our whole experience couldn't have been better
03 October 2025
Good knowledge of the product and explaining what would best fit our needs.
30 September 2025
Very smooth handover, very informative and easy experience.
20 September 2025
Always had great service from Grassicks mini.
19 September 2025
Graeme made everything so easy. Nothing has ever been too much trouble for him and he's kept me updated every step of the way. This is the 3rd new mini I've bought from him and 5th from Grassicks. Exceptionally helpful each step of way.
07 September 2025
Gavin was amazing couldn't do enough for me
05 September 2025
Buying a Mini at Grassicks is simple There are no hard sales tactics, no pressure, just facts - this means I keep going back. Gavin knows the products and process inside out and has been brilliant to deal with Delivery was simple & effective
04 August 2025
Gavin and Paul at Grassicks Mini in Perth have been excellent. Without doubt, our most enjoyable car purchase experience. Professional, engaged and super helpful.
04 August 2025
Gavin Orr provided excellent customer service, and made the whole experience really enjoyable and fun.
11 October 2025
Employees at Grassicks were extremely lovely. Overall it was very quick and easy.
09 October 2025
As above
07 October 2025
Grassicks staff kept me informed throughout the day about my vehicle and the driver picked up my car promptly and returned on time. They checked over my vehicle and was able to get all necessary work done the same day.
02 October 2025
Really everything was 1st class except the comp car.
29 September 2025
I was greeted by name when I arrived and looked after well while the service was carried out.
27 September 2025
Quick efficient and Customer Service Rep was excellent, well done Ellis
25 September 2025
see above
24 September 2025
Communicative, flexible and quick servicing of my car. I really appreciated the text updates throughout the day
22 September 2025
Came and collected my car and brought it back to me all done
22 September 2025
Very efficient service and good communication
03 October 2025
At no time did we feel pressured into making the decisions we made. Any doubts we were having were easily explained away by Graeme and we felt that he had our interest to the fore every step of the way.