OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
102 ratings and 72 comments received in the last 90 days.
15 April 2025
Graeme Carstairs and Grassicks were excellent, thorough and patient through the whole process. We went back and forward for some period of time exploring options. Now we have the car we know it was the correct choice. Online system also easy.
11 April 2025
Natalie was very friendly & explained the process well. Was good to get the free gifts when we picked up the car.
08 April 2025
Great customer service xx
03 April 2025
The centre were very helpful at point of order and allowed a test drive as long as I required. After purchase they kept me up to date with delivery and were able to be flexible with their work day to suit me
30 March 2025
I was pleasantly surprised when I saw my car ready and waiting in the showroom. Graeme was very thorough and saved the settings I required on the car. He also went through everything I should know re auto gears and other features of my MINI
28 March 2025
Pleasant experience from start to finish, our situation was a bit messy as we had recently moved house so our details didn't always match up but Gavin was patient and professional. Loved the little details like the just wrapped car and the flowers!
22 March 2025
Graeme was excellent.
14 March 2025
Graham was very professional and helpful.
12 March 2025
Graeme was so helpful when I was choosing the car spec and colour as the options available are somewhat restrictive. The handover process is very professional and even though there was a problem with the rear lights it was dealt with perfectly.
20 April 2025
Vehicle was collected and delivered back to my home. Car returned nicely valeted.
19 April 2025
The garage checked the areas where I had some questions in addition to the MOT. The charge for the MOT was reasonable and the service from Kerri and the courtesy car were great
19 April 2025
Good communication at all times particularly from Kerri
19 April 2025
Everything went like clockwork
10 April 2025
While you wait MOT with viewing area and attentive staff couldn't fault any part of the service provided
07 April 2025
They managed to get thd car into thd garage 3 weeks before Eastern Western Mini
04 April 2025
Kept informed about everything, and due to the distance we live from the garage dealt with as quickly
30 March 2025
Kerry is always helpful and professional
30 March 2025
Excellent service from start to finish.
25 March 2025
Made to feel welcome. Wouldn't consider going anywhere else.
18 April 2025
Great handover