OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
96 ratings and 64 comments received in the last 90 days.
03 June 2025
I received very good service and helpful interactions phone calls and videos from the team at Grassicks.
20 May 2025
Grahame who has sold us our last 3 cars keeps us well informed and updates us regularly.
12 May 2025
Very good service from Gavin and the rest of the team
07 May 2025
I only visited the Centre on collection of the new car - it was straight forward and i was back on the road in less than an hour.
03 May 2025
Efficient service
03 May 2025
Such a lovely experience from start to finish - a rarity these days.
02 May 2025
excellent service
01 May 2025
Superb care and attention to detail making the process very enjoyable.
01 May 2025
Very efficient
07 June 2025
Kept in touch each stage of the service
07 June 2025
Lovely staff. Very efficient. Communication excellent
28 May 2025
Everyone was polite, friendly and efficient
28 May 2025
A few issues X3 unfortunately when I picked the car up.?? Couid have done better! Getting the car fixed was done very quick tho, Service from Kerry was excellent ??
26 May 2025
Very quick; kept us informed and repair seems totally satisfactory
26 May 2025
No problems
21 May 2025
Great prompt service.
19 May 2025
Great communication and a friendly and helpful team
19 May 2025
Quick service while I waited
18 May 2025
10\10 service, kept informed throughout the whole process
03 June 2025
Everything was professional and the process was very smooth.