I was happy with then service

I REALLY ENJOYED HAVING A LOOK AROUND GRASSICKS NEW SHOWROOM

first time we've used Grassicks, everyone was very friendly and communication was good

Good service. Delightful staff.

Nice facility, good communication.

Very friendly, nothing a problem, very eager to help and keep us updated

Although minor part of front bumper missing I was given a tank of fuel as a gesture and the piece was fitted, at my home, within a week

Polite and efficient

A bit of a wait to take car away, otherwise everything fine.

Friendly and recognise me as a regular customer

No problems

washing and cleaning of car after service and voucher for breakfast and coffee at nearby restaurant small things but helps to make experience more relaxing

Good sales person

Problems taken care of while you wait although wIt quite long

Mark Miller kept me fully updated with the progress of the order, answered all my questions and looked after me each time I was in the showroom.

Great customer care

Very professional and when I bought the car, I never felt pressured.

They kept in touch. Were friendly and checked at all stages that understood what was happening

Go beyond what’s expected helpful, friendly just a pleasure to deal and trust worthy

Even when I am on a tight schedule, I am never let down. Time scale are always met with ease.

Work done well. Also have choice of getting a lift to shops or staying in showroom. Comfortable seats and coffee available.

Very personable sales team

Prompt and efficient service.

All staff very helpful and efficient

service is always completed promptly and all questions are answered satisfactorily

Always a pleasure been a customer for many years.

No problems, ease of drop off, courteous and helpful at all times and excellent coffee.

The staff at Grassicks are always very friendly, helpful and efficient.

Staff all very friendly and helpful. Driver takes me to the shops and returns at allotted time.

A pleasure to deal with.

Very easy to deal with and helpful

Could not ask for better.

Again treated very well by all the staff , especially our sales representative.

I have always received an informed and honest service.

From the point where the car arrived at Grassicks we were kept informed with clear & accurate information. Everything was done to minimise our inconvenience

I am always confident in service.

Excellent service.

The customer service in Grassicks is first class. They cover everything and leave you feeling confident that all the business side of things has been dealt with. They are also so welcoming, interested, enthusiastic and highly professional .

The service was completed within the requested time scale and transport was arranged to and from the city centre . Everything went according to plan .

Fantastic as always. This is our 3rd mini from Grassicks and 2nd Mini this year! Outstanding faultless service from sales Would not go to any other dealership for a mini

it was excellent

Staff kept me informed throughout the process, i found this helpful and was impressed with this service.

my car was collected from Dunfermline and delivered back to me. All work completed, car looking and smelling lovely. kept up to date throughout the day.

Car was not ready for collection after leaving it the day before service.

Constantly updated on status of the work and car ready when I was told it would be

People here always ready to help.

Helpful staff. A full tank would have been better than a nearly empty tank as it's very hard to judge how much petrol I'll use. if the tank had been full I could have just filled the car up again before dropping it off

Friendly and efficient

Text communications during the day to let me know progress then a call on completion from Ivan. Really pleasant and helpful

Grassicks have always been special although there is now a loss of the “special” family feeling. Corporate thinking is starting to become more prevalent.