The issue has not been fixed and I have had to book the car in agsin

Dealt with Mr Steven Wilson at Grassicks of Perth. We have dealt with Steven for circa 10 years and is always friendly and very professional in dealing with us. Spent quite q lot of time going through the various differences from our last Mini.

Not all the work could be undertaken at the same time - replacement parts needed to be ordered.

Communication is excellent. They kept me informed at every point.

all questions re Mini answered and time spent to get the car spec we required

I really liked getting the progress updates and the video health check.

Helpful staff who spent a lot of time finding suitable deal.

Service department staff did what was required on the day and kept me updated with the ongoing work. Staff were pleasant and helpful as always.

Good people to deal with....having bought last 2 minis from them.

For example, I reported that the USB socket worked only intermittently and was told that was because I didn't use a mini lead - I was then charged for this to be checked and was told the same thing. Not impressed.

I also own a BMW and have always found Grassicks to be competent and effective

They resolved my problem, albeit it took longer than expected

They did a great job and kept me updated at each stage.

Very satisfied with the service from checking the car in to getting the car fully washed

Excellent service - issue identified and resolved and car returned all washed and hoovered and all in under 3 hours

Very knowledgeable and informative sales staff who listened well to my requirements. Salesman was very thorough and helpful when taking me through the controls on my new car and I know I would be welcome to pop in with a query if I needs be.

One question - not sure why there was a second recall. Had letter for first but am unclear about the reason for the second.

Well informed

Treated professionally and with courtesy

I was told my car would be cleaned in the inside and out. The inside looks like it was barely touched apart from the floor mats! Not happy.

Excellent customer service and attention to detail from Jamie.

I was happy with then service

I REALLY ENJOYED HAVING A LOOK AROUND GRASSICKS NEW SHOWROOM

first time we've used Grassicks, everyone was very friendly and communication was good

Good service. Delightful staff.

Nice facility, good communication.

Very friendly, nothing a problem, very eager to help and keep us updated

Although minor part of front bumper missing I was given a tank of fuel as a gesture and the piece was fitted, at my home, within a week