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01738 492 092

Customer Reviews.

sales

5

Graeme and Jamie were excellent

01 October 2019

service

5

The staff as always very efficient and easy to talk to.

29 September 2019

service

4

Had to wait on collection

27 September 2019

service

3

As above

26 September 2019

service

5

Always so helpful. They can't do enough for you. We even travel 250 miles round trip to get my Mini serviced.

21 September 2019

service

3

Repairs great; as explained above, the experience was rife with poor communication.

19 September 2019

service

5

Stated they would need the car for a week and provided a good quality loan vehicle. Worked carried out as described and on time.

18 September 2019

service

4

The replaced tyre time slot was completed on time,and the clean and valet was done too such a high standard l look forward to my next tyre replacement around December.

17 September 2019

service

5

Ease of making appointment. Friendly staff. Ease of arranging courtesy car for the day.

11 September 2019

service

3

I was charged over £40 to check why the car has started stalling when I switch on the ignition. I don't think there should have been a separate charge for this given it was it's first service. Then entire experience was very impersonal.

06 September 2019

service

4

Good communication throughout the morning of the MOT and subsequent work

01 September 2019

service

4

it took a little longer than expected but they were being thorough.

26 August 2019

service

5

Pleasant staff. Efficient service.

26 August 2019

service

5

I was kept up to date with what was happening with my car.

26 August 2019

service

5

Steven was outstanding

22 August 2019

service

5

Always have my MINI serviced with them customer care is always great

16 August 2019

sales

5

Steve was very knowledgable and explained so much

16 August 2019

service

5

Grassicks were very helpful

15 August 2019

service

5

Rebecca and Jamie were great and really helped me out when getting my new car.

12 August 2019

service

5

I was a bit late for my appointed time and they still managed to fit the car in.

11 August 2019

service

5

Greg done a good job of keeping me informed from start to finish, & to my delight after I missed a message, took the initiative to order the air-con orings needed in time for afternoon delivery. When I replied to authorise work all was good to go ??

02 August 2019

service

2

I did take the car back and received an offer of a reduction of 50% on the cost of repairs which were quoted at £360.

02 August 2019

service

5

Greg at the front desk was very friendly and helpful. I was easily able to work from the dealership while i was waiting on my Mini finishing its service.

22 July 2019

service

1

Was told car booked from 9.15- 5pm, would not give in time for completion. Telephone told engaged and she would get staff to phone me back did not happen. Eventually I arrived at 4.45pm and told car was finished at lunchtime why wasn't I informed.

22 July 2019

service

2

I had an issue with my locking wheel nut key being missing. Despite having never touched it, when it was needed it was missing and Grassicks insisted I paid for a new one. Also, the quote to change one tyre of £253 was outrageous.