Greg done a good job of keeping me informed from start to finish, & to my delight after I missed a message, took the initiative to order the air-con orings needed in time for afternoon delivery. When I replied to authorise work all was good to go ??

I did take the car back and received an offer of a reduction of 50% on the cost of repairs which were quoted at £360.

Greg at the front desk was very friendly and helpful. I was easily able to work from the dealership while i was waiting on my Mini finishing its service.

Was told car booked from 9.15- 5pm, would not give in time for completion. Telephone told engaged and she would get staff to phone me back did not happen. Eventually I arrived at 4.45pm and told car was finished at lunchtime why wasn't I informed.

I had an issue with my locking wheel nut key being missing. Despite having never touched it, when it was needed it was missing and Grassicks insisted I paid for a new one. Also, the quote to change one tyre of £253 was outrageous.

Absolutely amazing. Rebecca went above and beyond with my sale, I was away on holiday and came back to my brand new mini sitting waiting for me paper work etc it was so simple And easy. Grassicks is very lucky you have such a lovely girl like Rebecca

Customer service is second to none

Very helpful staff from start to finish.

Graeme at Perth was brilliant taking us carefully through the purchase being aware of my sight issues. He was a wealth of information and advice his personal touch and service from purchase to delivery was great. Ryan also gave us great IT support

Gave everything I needed and more

Friendly and professional

See above

Kept me informed during service

I was a little disappointed I was overcharged not by much but still did not pay the same price as was quoted over the phone for a tyre. I was quoted fitted elsewhere £30 cheaper but like to show my loyalty to Grassicks

First time applying for a mobility car so we were not too sure about the process As soon as we mentioned what we were looking for the help we received to get our car from the start to receiving it was fantastic.

Same as above. Also like the voucher we got for breakfast. Very nice touch.

Pleasant and relaxed process.

all OK

Great service

Efficient service

Because I was completely satisfied with service

Very efficient transportation to requested destination and loved the text communication throughout.

Work was carried out on time and at no cost to me.

Everything I wanted

The purchase was very speedy, we were kept notified at every junction and the uncovering on the day of collection added to our special moment.

MOT and all related work completed to full satisfaction

Whole team were working together and in harmony. excellent journey through whole process from time of order to handover of new car. The experience was first class.

very happy with the service/parts department will be visiting again shortly as got a great deal from the lads in parts they were so helpful with my query!!

Same as above. Nothing to fault

My service was booked in for 10 but on arrival I was told work might not start on the my car until later... but if it was ready before 5pm I would be kept informed.

Seemless process from booking to picking up the car

Excellent customer service and assistance

The MOT was carried out with advice on what repairs were required with a video and prices. Unfortunately the prices were too high or I would have got them to fit the new brakes.

The communication is great. I enjoyed receiving a video of the car I had bought. It was also very interesting watching the video from the mechanic showing the underneath of my car.

Good communication friendly staff

The booking service was easy, friendly accommodating staff-nothing was too much trouble. Great coffee too while you wait!

They showed no interest, made me feel like I was an inconvenience for making a warranty claim

Car seems to have been serviced fully and was returned washed and valeted.

all staff were very friendly, knowledgeable and polite