Great service great experience
Great service great experience
Kept up to date on what was happening and needed to be done. Very happy that my car was collected and delivered after service .
Again, the customer care from Graeme Carstairs was perfect by way of keeping me informed every step of the way - I felt that my needs were understood and my requirements met. The centre was also family friendly which is a big tick in the box as well!
Always fantastic service at Grassicks from Graeme C and the team.
Problem with car sorted and is now running efficiently again.
Most companies talk a good service and rarely deliver. Your garage was brilliant and so unusual to be treated well by staff who all knew their roles and performed professionally.
Staff were excellent presentation very professional
Very professional and communicative
No messing about
No problems and any questions answered timeously and fully explained
Car went in courtesy car was ready
Very easy to and very organised
Great service always. The team at Grassicks always deliver on their promises without any fuss or nonsense.
The whole experience was very positive. Everything went very smoothly and Grassicks mini centre were excellent to deal with. The sales executive who was our contact was very pleasant and very knowledgeable.
Did an excellent job yet again
Friendly and helpful
Excellent communication - quality experience
Friendly and efficient 5 star all the way
bit of a rush to get my car in for service .As a driving school it covers a high mileage and MINI warning system leading up to service cuts it a bit fine but service department managed to squeeze my car in . many thanks
Very quick. Efficient. Everything explained clearly
Easy to deal with Helpful staff
Excellent friendly service
My wife and I were made to feel so welcome. We were kept informed throughout the complete process from our initial visit to the eventual supply of the vehicle
Delighted with my new car and service received.
Service carried out in good time. The car was returned cleaned and valetted.
Always professional and courteous
everything detailed and explained and treated as a valued customer.
Good service keep in touch with you letting you know what is needing done during service and mot
All staff in the garage are very helpful and professional and it is a pleasure to deal with them.
Always enjoy the Grassicks experience as a customer I always feel important and the team looked after both me and my Mini
Couldn't be better
Grassicks ALWAYS make me feel like a valued customer . They are helpful and courteous.
Very helpful and kept me fully informed on the status of the work required. Was completed on time.
Very professional, keen to help, kept in touch by phone and text message.
My expectations were managed very well given that there were significant delays between ordering and taking delivery of my vehicle.
Kept informed, visuals, text, email and phone call
Everything went to plan.
I realise this has been a difficult time trying to get new cars but Grassicks kept me informed and managed my expectations. I have recommend friends and family to them as I find them honest and in tune with their customers
Everything went smoothly. All questions answered with great communication
Excellent service from start to finish.
Holly made it so easy and nothing was too much trouble