Graeme and Jamie were excellent

The staff as always very efficient and easy to talk to.

Had to wait on collection

As above

Always so helpful. They can't do enough for you. We even travel 250 miles round trip to get my Mini serviced.

Repairs great; as explained above, the experience was rife with poor communication.

Stated they would need the car for a week and provided a good quality loan vehicle. Worked carried out as described and on time.

The replaced tyre time slot was completed on time,and the clean and valet was done too such a high standard l look forward to my next tyre replacement around December.

Ease of making appointment. Friendly staff. Ease of arranging courtesy car for the day.

I was charged over £40 to check why the car has started stalling when I switch on the ignition. I don't think there should have been a separate charge for this given it was it's first service. Then entire experience was very impersonal.

Good communication throughout the morning of the MOT and subsequent work

it took a little longer than expected but they were being thorough.

Pleasant staff. Efficient service.

I was kept up to date with what was happening with my car.

Steven was outstanding

Always have my MINI serviced with them customer care is always great

Steve was very knowledgable and explained so much

Grassicks were very helpful

Rebecca and Jamie were great and really helped me out when getting my new car.

I was a bit late for my appointed time and they still managed to fit the car in.

Greg done a good job of keeping me informed from start to finish, & to my delight after I missed a message, took the initiative to order the air-con orings needed in time for afternoon delivery. When I replied to authorise work all was good to go ??

I did take the car back and received an offer of a reduction of 50% on the cost of repairs which were quoted at £360.

Greg at the front desk was very friendly and helpful. I was easily able to work from the dealership while i was waiting on my Mini finishing its service.

Was told car booked from 9.15- 5pm, would not give in time for completion. Telephone told engaged and she would get staff to phone me back did not happen. Eventually I arrived at 4.45pm and told car was finished at lunchtime why wasn't I informed.

I had an issue with my locking wheel nut key being missing. Despite having never touched it, when it was needed it was missing and Grassicks insisted I paid for a new one. Also, the quote to change one tyre of £253 was outrageous.