Whole team were working together and in harmony. excellent journey through whole process from time of order to handover of new car. The experience was first class.

very happy with the service/parts department will be visiting again shortly as got a great deal from the lads in parts they were so helpful with my query!!

Same as above. Nothing to fault

Excellent customer service and assistance

The MOT was carried out with advice on what repairs were required with a video and prices. Unfortunately the prices were too high or I would have got them to fit the new brakes.

The communication is great. I enjoyed receiving a video of the car I had bought. It was also very interesting watching the video from the mechanic showing the underneath of my car.

Good communication friendly staff

The booking service was easy, friendly accommodating staff-nothing was too much trouble. Great coffee too while you wait!

Car seems to have been serviced fully and was returned washed and valeted.

all staff were very friendly, knowledgeable and polite

The service in the dealership was 1st class

Efficient and helpful service as always

Car was serviced quickly and efficiently

Always efficient and extremely supportive

Excellent, friendly service from very efficient staff.

Work was carried out as quickly as possible and at a very reasonable price.

Always, consistently professional.

explanations very thorough and easy to follow

Steve Wilson has been consistently great to deal with

I was charged 149.00 for a service as there appeared to be a fault with my car when advised by the mechanic attending that this should be looked at by Grassicks as he was of the opinion due to the odour coming from the car that there was a fault.

Steve Wilson at Grassicks was most helpful and knowledgeable. Nothing was any bother to him

Steve Wilson is very knowledgeable of the product, kept me informed of all developments (waited nearly 6 months for the Cooper S ALL4 petrol engine) and could answer all my questions easily. Very happy to have dealt with him for the second time.

Steve made the process very easy and was happy to answer all my questions.

Always satisfied with Mini as they make it such a wonderful experience.

Easy process and friendly staff

Everything went smoothly.

Apart from cost, the service agent who initially texted me to say he would be "looking after" me went absent and never replied to 2 later texts (Greg). Service Manager recovered the situation and was excellent.

Rebecca and Graeme were friendly and professional throughout the ordering and delivery

Amazing experience with a first time fix.

Handover was relaxed and easy, We had no delays and were able to drive off within the hour.