Was in for a new battery and process was quick and efficient during lockdown. Showroom/ waiting area was very clean, receptionist lovely and kept all seating areas clean.

Friendly and efficient staff

all aspects of visit went well

Friendly. Efficient. Felt in COVID safe environment!

Staff were very professional throughout.

I was very satisfied with the experience at Grassicks and couldn't fault the excellent service I received from staff there.

Grassicks went above and beyond good customer care - even during a lockdown and with all the safety considerations. Top level of service.

I got to drive an electric Mini for 2 days

I have used this dealer for a number of years and always received outstanding service

Exceptional Staff Followed Jamie Clark from previous garage, is level of service is excellent

I was well looked after throughout the process and all my questions were answered clearly and succinctly.

Great service from the salesman

The sales person was attentive, informative, efficient and clear speaking.

I have used Grassicks for many years and the sales person Steven Wilson is excellent. He keeps in touch at regular intervals in a good way not pushy and every experience has been excellent

Easy to book the appointment, price given up front, good communication after the car was dropped off, car ready on time - and cleaned!

As always a fantastic service and always keep you informed

Graeme was extremely helpful taking time to explain options available and discussing pros and cons. The car was delivered quickly and throughout the process it has been a really positive experience.

Friendly service from all staff

Very well organised no hold ups collected car when arranged

Graeme Carstairs dealt with us perfectly. His patience, knowledge and understanding of our needs was most appreciated.

So I had Ivan assisting me through my service time and he was just exceptional! Through his constant updates and help it was the best customer service experience I've had

Great service

Service was first class (as always) - work was carried out within the timescale outlined at the outset.

high level of service at all times with all my minis , by andy battison and his well trained team. and always backed up by a brill report on the work carried out.

Excellent customer care. This is the fifth mini I have bought from Graeme at Grassicks, I drive from Lancashire to ensure I deal with him.

Both when purchasing and my return visit I have been assisted by helpful and friendly team

Nothing is ever a problem

The sales service sending a video in the first instance and the information in the showroom was very clear. Getting the help and advice to purchase the right car made the whole process easy.

Went to plan

Great communication from the initial visit when we met with Jamie the Sales Manager to hand over of the car from Graeme 2 weeks ahead of schedule and on my birthday weekend as well. Made it all the more special

Friendly informative staff Liked to video clip sent with the work needed on the car

Very professional

Everything was done as requested. Staff were friendly and professional. Covid protocols were observed throughout my visit.

Good.

Great friendly service

Good service and communication

I was extremely well looked after and they kept me informed throughout the time the car was with them.

Friendly efficient service.

Did what they said they would...car returned as predicted too.

My Mini was returned quickly the service report was comprehensive and I was left impressed by the level of detail provided. Friendly and hospitable staff a very good experience and I will bring my Mini back when required

your sales executive was superb