Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 5.0
Our rating is based on 11 comments from 17 reviews.
5.0
This is my second purchase from Grassicks. As ever, the staff were very helpful and fully informed.
5.0
Grassicks and Steve Wilson were fantastic, would certainly use them again and recommend them to others
5.0
The handover and information given was first class. Good knowledge of product.
5.0
show room environment, excellent
5.0
see my box before this one
5.0
Very satisfied,was told that if there were any problems not to hesitate to pop in,
5.0
Could not have asked for better service, was kept well informed about when I will get my car
5.0
Friendly and efficient staff who took time to explain the various insurance options re run flats etc
Our service rating is 4.8
Our rating is based on 16 comments from 41 reviews.
4.5
MINI recalled for water pump replacement.Car bookedin for service as well. 2 days before i wsas called to sayparts had not arrived and offered another date.
4.0
Very good and i was very well looked after.
5.0
Staff are friendly, polite efficient, make you feel special, treat you like an old friend. I enjoy my trips to the dealer.
5.0
Staff were extremely helpful and helped resolve issue quickly
5.0
very welcoming, refreshments offered. Busy carpark limited spaces.
5.0
Helpful friendly and prepared to go the extra mile to ensure I was happy
5.0
Grassicks service is excellent.
5.0
Very Helpful staff always very friendly
5.0
Grassicks know how to treat customers. It's not just about the work on the car, it's the whole experience
5.0
Every visit to Grassicks has exceeded our expectations, it is a well oiled machine in terms of customer care. A credit to its management and staff.